Refund/Exchange Policy | Foger Vapes

 

Customer Service and Return Policy

At FogerVapes.com, customer service is a top priority. You may return defective items (NOT MISUSED) within 14 days of the received date, as indicated by your tracking information. Our customer service team must approve all returns, so please contact us before sending any items back. Items received without prior approval will not be processed and will be appropriately disposed of.

What Our Policy Covers

Our policy covers:

  • Manufacturer defects.
  • Items that arrive dead on arrival (DOA).
  • Items that do not match their description on our website.

This policy does not cover items damaged due to misuse or improper care. If you have any questions about how to use your items, feel free to contact us for proper care instructions—we're happy to help.

Health and Safety Guidelines

For the health and safety of our customers and staff, we cannot accept returns on used or opened products. This policy ensures that all items remain hygienic and uncontaminated. We prioritize your well-being and strive to maintain a safe shopping environment. If you have any questions or concerns about your purchase, don’t hesitate to contact our customer service team for assistance.

Return Shipping Costs

  • Return shipping is not pre-paid, and you will be responsible for the return shipping cost unless you received the wrong item(s).
  • Return shipping is refundable only if you received the wrong item(s) or an item that is DOA. A return label will be provided in such cases.
  • Please return the merchandise within 14 days of the shipment date to our Returns address after contacting us.

How to Submit a Request for Refund or Exchange

To request a refund or exchange, please email our returns department at support@FogerVapes.com. Include:

  • FULL NAME.
  • ORDER NUMBER.
  • PHONE NUMBER.
  • REASON for the return.

You may be asked to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions for returning the package.

Processing Returns

Upon receipt of your return, our Returns Department will inspect and test the merchandise:

  • If the merchandise is found defective, we will send a replacement of the original item(s) purchased at no cost, provided the merchandise is available.
  • If the merchandise is unavailable, you can opt for store credit or a refund to the original form of payment used for your purchase.
  • If the merchandise is determined to be fully functional, we reserve the right to return the item(s) to you or issue store credit.

Case-by-Case Exceptions

All returns are subject to case-by-case exceptions. If you have issues with your item(s), contact us, and we will do our best to assist you.

Additional Information

  • We do not guarantee compatibility between items. If you have questions about compatibility, research or ask us before placing your order. Returns due to incompatibility will not be accepted.
  • This warranty grants you specific legal rights, and you may also have other rights that vary by state.

How to Return to FogerVapes.com

  • Do not ship items back in a regular envelope or paper envelope, as this may result in lost or damaged items. Use padded envelopes or boxes for proper packaging.
  • Include your name, contact information, and order number in the return package.
  • Returns must include all parts that came with your item, including packaging, if still available.

Returns Address:

FV Direct
C/O Returns
P.O Box 128
Norcross, GA 30091

We recommend using a carrier service that provides a tracking number. Please allow 10 days from the return shipment date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.